OZ GROCER delivery fees:
MELBOURNE CBD & METRO (max.22kg)
GEELONG, BALLARAT, WODONGA, VIC COUNTRY
INTERSTATE within AUSTRALIA (max.19kg)
Please refer to the Delivery
*Threshold amount is the final amount that needs to be paid after all surcharge and all applicable discount(s)
Maximum weight for one (1) order or one (1) delivery to Melbourne CBD, Melbourne Metro, and Victoria V1 is 22 kg (inclusive 1kg weight of our packaging with bubble box wraps).
Maximum weight for one (1) order or one (1) delivery to Geelong, Ballarat, Wodonga, and VIC Country V2 is 15 kg (inclusive 1kg weight our packaging with bubble box wraps).
Maximum weight for one (1) order or one (1) delivery to Interstate within Australia is 19 kg (inclusive 1kg weight our packaging with bubble box wraps).
The weight of our packaging with bubble box wraps is approximately 1kg.
Your order(s) may be separated by us should the limit of each consignment is reached.
INTERNATIONAL DELIVERY, WHOLESALE & ALL ORDERS EXCEEDING 22 kg LIMIT
(Please contact/email/live chat with us directly for an accurate shipping rates and details)
Other postcodes which are not listed below are considered INTERSTATE Delivery (within Australia)
Melbourne CBD & METRO
Melbourne Metro V0 : [3000-3062],[3064-3098],[3101-3138],[3140-3210],[3800-3801],[8000-8999],9999
Victoria V1 : 3063, [3099-3100],3139, [3335-3341], [3427-3443], [3750-3799],[3802-3811],[3910-3920],[3926-3944],[3975-3978],[3980-3983]
Geelong GL : 3211 – 3220
Ballarat BR: 3350, 3353-3356
Wodonga V3: 3689-3690
VIC Country V2: 2648, 2715, [2717-2719], [2731-2739],[3221-3334],[3342-3349],[3351-3352],[3352-3426],[3444-3688],[3691-3749],[3812-3909],[3921-3925],[3945-3974],3979,[3984-3999]
Please check our Delivery Information page for all delivery postcodes within Australia.
- Warehouse pickup is at OZ Grocer Warehouse – 25 Hume Street, Huntingdale VIC 3166 (Wholesale Clients only)
- Australia Post Office Nationwide
- Home delivered to you (PO BOX is prohibited)
Unfortunately the payment for your order must be paid within 90 minutes once you have placed the order from our website. You cannot pay your order at the nominated collection location or at the time of delivery.
- Direct Transfer to our Bank Account below:
Account Name: OZ GROCER Pty Ltd
BSB: 013 160
Account Number: 640 781 984
(Please type in your Order Number as the Reference No. when you make payment to us)
- Credit/Debit Card
- Paypal Payment
Regardless of any circumstances, you cannot cancel or change your order once you have confirmed and made payment for your order. You must go through our normal Refunds Policy.
Re-deliveries cannot be made once your order has been taken to the nearest local post office or a local depot.
Should you fail to collect your order or in the case that your order is returned to us, you must be responsible to indemnify OZ GROCER for the applicable fees, taxes, and surcharges levied by the suppliers or the third party agencies/representatives in the event of an order cancellation or an unsuccessful delivery attempt
When you are not home when the delivery arrives or at the time of delivery, your order may be taken to the nearest local post office in your area.
A Collection Card, which consists of all relevant contact and delivery details, will be left at the delivery address.
Please bring your valid Photo Identification together with the Collection Card in order to collect your order from the selected local Post Office or a local depot.
There is no minimum order at OZ Grocer. You can buy a single product or buy variety products in bulk and just pay our delivery fee.
You must make payment within 90 minutes of the placement of your order in the Site.
YOUR ORDER WILL BE AUTOMATICALLY CANCELLED IF NOT PAID WITHIN 90 MINUTES OF THE PLACEMENT OF YOUR ORDER IN THE SITE
We will prepare your order when we have received your payment for your order in full in our bank account. When you have received the notification email from us that your order has been dispatched from our warehouse, please allow 2-5 business days for metro or CBD deliveries and 4-8 working days for regional and remote areas.
Some regional and remote areas deliveries will not be delivered door to door. Delivery for regional and remote areas may be delivered to Australia Post Office or a local depot. You will be contacted to collect your order from that collection point. PO Box address is prohibited.
Delivery and consignment times are vary and are not guaranteed. Delivery and consignment times may vary depending to the operating hours of the third party delivery agencies or representatives. Delivery and consignment times may also subject to delays due to operational reasons which are beyond our controls.
Delays may occur during extreme weather conditions and during holiday/peak/busy seasons.
All deliveries to remote areas are subject to the schedules from the local transport or third party provider. Deliveries to remote areas may also subject to extended delays.
Please do not hesitate to contact us on firstname.lastname@example.org should you have any queries on your order and delivery issue.
You are required to show the original copy of either your Passport or Australian issued Driver License to collect your order at the nominated collection location.
The requirement for you to bring/show Photo Identification Document when collecting/receiving your order is to protect you from possible fraud.
Your signature is required upon collection of your order.
Regardless of any circumstances, OZ Grocer Pty Ltd will not release the order from the nominated collection location to any third party.
To maintain quality of our frozen products, hence, delivery of all frozen products will only be available in Victoria, within 25km from our Warehouse which is located on 25 Hume Street, Huntingdale VIC 3166 Australia.
Please contact/email/live chat us directly for an accurate shipping rates and details should you wish to place an order(s) for fresh and frozen products to be delivered over 25km from our warehouse.
Certainly it is. We are registered with ASIC in Australia (ABN 30 643 107 948) and also complying with ACCC (Australian Competition & Consumer Commission).
We are passionate and committed to delivering excellent customer services with extremely competitive prices throughout our retail and wholesale products.
OUR CONTACT DETAILS
Warehouse: 25 Hume Street, Huntingdale VIC 3166
Should you have any questions, please do not hesitate to contact our team at: email@example.com. Our customer service team will reply your query within 24-48 business hours.